Don’t just take our word for it, read what our customers have to say here.
We were looking for a more complete and responsive service that could cope
with the diversity of risks and businesses across the Estate, whilst also ensuring our broker put their premium negotiation and claims settlement expertise at the core of their proposition. We are happy that on both counts to date, our requirements have been met and expectations exceeded.
Jelf Clark Thomson’s prices proved to be excellent but above all their very personal customer service has always been first class. You speak to a real person in one of their Scottish offices and they often recognise you by your voice not just the policy reference number!
A real test of the quality of your insurance is when you have to make a claim; that’s when you find out about true value! Jelf Clark Thomson handled several of my claims over the years (even though they’re brokers, not insurers) and smoothed out what can be a difficult process after a harrowing accident.
I cannot commend them enough.
FOR YOUR BUSINESS
Their support throughout the process, and additional services such as contract review, have been invaluable.
As commercial customer requirements have become more sophisticated in terms of the products they wish to source, so have their requirements in insurance terms. Jelf Clark Thomson have provided Sidey Ltd. with an insurance service for many years and regularly respond to new requirements within a growing and fast changing business, always quickly understanding our specific requirements and converting these into high quality, yet competitive cover.
We would have no hesitation in recommending the services of Jelf Clark Thomson.
As the overall business structure has grown significantly during the last 10 years, so have the demands and requirements of our proprietors and directors. The introduction to the business of Jelf Clark Thomson in 2005 (Derek Walker) has proven to have been really successful for us, being provided with the right blend of attention and service to meet our ongoing and changing requirements.
Jelf Clark Thomson provides a high level of knowledge within our environment and act in a timely and professional manner when dealing with our portfolios. I have always found them to provide a comprehensive, value for money product and would have no hesitation in recommending Jelf Clark Thomson when considering an Insurance Broker.
They conducted a complete insurance review and placed the business with insurers who understand our business needs. They delivered a bespoke package at competitive premiums.
We are delighted with the service and level of expertise and feel we have a strong partnership that works extremely well and is beneficial to our mutual clients.
As the overall business structure has developed over the years, Jelf Clark Thomson’s ability to deal with our increasing demands has been first-rate. By dealing with our policies effectively and efficiently, they have provided our organisation with stability in times which can be potentially stressful.
Their services have been exceptional and we look forward to working with them in the foreseeable future. We would also like to give special thanks to Steven Thain and Hazel Rutherford for their continuous support.
It has to be said that specifically Craig Duncan and Jay Owen have been fantastic since we joined them, ensuring that everything we have ever needed with any of our policies, has been dealt with quickly and effectively – which is vital for a business. They have continually went above and beyond, providing a personal touch and we look forward to having a good relationship with them for many years to come and would easily recommend them!
As a fairly complex test facility based within the compound of an Oil terminal, we are not a straightforward operation to assess the risk on. However, we have always received a first class service whether it has been relating to Environmental risk at our test facility or complex insurance of our staff and test equipment when sent on projects at the furthest reaches of the globe. Kevin’s reactivity to any claims we have had to make has been highly professional and has made the claim process extremely smooth and successful.
I cannot recommend them highly enough.
Our motor Fleet insurance is such a crucial part of being able to operate as a business, and we really appreciated the time and care you and your team took in advising us on the best policy, and also finding us a very competitive price.
Each time we have needed to add someone to our policy or ask a question, you or Charlotte are available at the end of the phone with no call centres, and no waiting on hold.
We would have no hesitation in recommending you, and in fact, Jelf Clark Thomson will be our insurance provider of choice when we consult with our clients with regards to the myriad of issues surrounding their Fleets.
Thanks again and see you soon.