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What our customers say

Don’t just take our word for it, read what our customers have to say here.


We appointed Jelf Clark Thomson in 2013, having been with our previous insurance broker for many years.

We were looking for a more complete and responsive service that could cope
with the diversity of risks and businesses across the Estate, whilst also ensuring our broker put their premium negotiation and claims settlement expertise at the core of their proposition. We are happy that on both counts to date, our requirements have been met and expectations exceeded.

John Milligan, Estate Accountant Atholl Estates
Jelf Clark Thomson saved the day when our house insurance renewal went up 80%. Due to their knowledge, expertise and persistence they secured an alternative quote at a much more manageable cost. We are indebted to the team for their help.
Lynn Robertson
I’ve been using Jelf Clark Thomson for over 10yrs and have household and several car insurance policies with them. Went over to the ‘dark side’ for a while (insurance comparison website policy) just to see if I could reduce my premiums. The premiums went down (only a little) but the experience of having to contact a call centre in the Far East with some minor query on my policy was just too much for me! (Just try adding an additional driver to the policy if you use one of these one of these on-line insurers – the process will drive you insane…) The online premiums rocketed next year as well so I decided to return to the Jelf Clark Thomson fold.

Jelf Clark Thomson’s prices proved to be excellent but above all their very personal customer service has always been first class. You speak to a real person in one of their Scottish offices and they often recognise you by your voice not just the policy reference number!

A real test of the quality of your insurance is when you have to make a claim; that’s when you find out about true value! Jelf Clark Thomson handled several of my claims over the years (even though they’re brokers, not insurers) and smoothed out what can be a difficult process after a harrowing accident.

I cannot commend them enough.

Tom Rupar


ScotrenewablesJelf Clark Thomson have provided us with a tailored insurance package and bespoke solutions that meet the challenging and changing needs of our industry.

Their support throughout the process, and additional services such as contract review, have been invaluable.

Barry Johnston, CEOScotrenewables Tidal Power Ltd
Springfeild PropertiesColin Macdonald and the staff of Jelf Clark Thomson, Elgin have been an integral part of our success story.
Sandy Adam, ChairmanSpringfield Properties Ltd
SideySidey Limited are a long established company based in Perth, Scotland who manufacture UPVC windows , doors and conservatories, in most cases also fitting them to domestic and commercial new build and refurbishment sites. We also provide a renovation service on social housing, predominantly replacing kitchens and bathrooms. These activities take place all over the UK.

As commercial customer requirements have become more sophisticated in terms of the products they wish to source, so have their requirements in insurance terms. Jelf Clark Thomson have provided Sidey Ltd. with an insurance service for many years and regularly respond to new requirements within a growing and fast changing business, always quickly understanding our specific requirements and converting these into high quality, yet competitive cover.

We would have no hesitation in recommending the services of Jelf Clark Thomson.

Andrew Litster, Finance DirectorSidey Ltd
Moncreiffe Estates itself, has a variety of interests, which include a large property portfolio both tenanted and proprietary, personal and employment liabilities and a variety of asset protection requirements.

As the overall business structure has grown significantly during the last 10 years, so have the demands and requirements of our proprietors and directors. The introduction to the business of Jelf Clark Thomson in 2005 (Derek Walker) has proven to have been really successful for us, being provided with the right blend of attention and service to meet our ongoing and changing requirements.

Jelf Clark Thomson provides a high level of knowledge within our environment and act in a timely and professional manner when dealing with our portfolios. I have always found them to provide a comprehensive, value for money product and would have no hesitation in recommending Jelf Clark Thomson when considering an Insurance Broker.

R T HanniganMoncreiffe Estates
We appointed Jelf Clark Thomson as our insurance advisers over 12 months ago, after being with our existing broker for many years.

They conducted a complete insurance review and placed the business with insurers who understand our business needs. They delivered a bespoke package at competitive premiums.

We are delighted with the service and level of expertise and feel we have a strong partnership that works extremely well and is beneficial to our mutual clients.

Ken Moncrieff, Finance DirectorFire Protection Group Ltd
Watermill CoachesWatermill Coaches have been using Jelf Clark Thomson for all our insurance requirements for 30 years and their services have been a huge influence in the success of our organisation.

As the overall business structure has developed over the years, Jelf Clark Thomson’s ability to deal with our increasing demands has been first-rate. By dealing with our policies effectively and efficiently, they have provided our organisation with stability in times which can be potentially stressful.

Their services have been exceptional and we look forward to working with them in the foreseeable future. We would also like to give special thanks to Steven Thain and Hazel Rutherford for their continuous support.

Brian Smith & Allan Clark Watermill Coaches
Scotserve Bottling Services LtdHaving had a lot of customer service and pricing issues with our previous insurer, we decided to look elsewhere for our fleet insurance a few years ago. As a result we found Jelf Clark Thomson, it has to be said that immediately there was a massive difference in the quality of service that we received as well as the actual savings in price and have never looked back. Now we use Jelf Clark Thomson for ALL our insurance needs.

It has to be said that specifically Craig Duncan and Jay Owen have been fantastic since we joined them, ensuring that everything we have ever needed with any of our policies, has been dealt with quickly and effectively – which is vital for a business. They have continually went above and beyond, providing a personal touch and we look forward to having a good relationship with them for many years to come and would easily recommend them!

Helena HillScotserve (Bottling Services) Ltd
OpusThe service that Opus have received from Kevin Hancock and his team at Jelf Clark Thomson in Orkney has been second to none over the past 12years that they have provided our insurance cover.

As a fairly complex test facility based within the compound of an Oil terminal, we are not a straightforward operation to assess the risk on.  However, we have always received a first class service whether it has been relating to Environmental risk at our test facility or complex insurance of our staff and test equipment when sent on projects at the furthest reaches of the globe.  Kevin’s reactivity to any claims we have had to make has been highly professional and has made the claim process extremely smooth and successful.

I cannot recommend them highly enough.

Glen McLellanOpus
Pike & BambridgeI wanted to drop you a quick note to say a huge thanks for all your help with our insurance policies recently.

Our motor Fleet insurance is such a crucial part of being able to operate as a business, and we really appreciated the time and care you and your team took in advising us on the best policy, and also finding us a very competitive price.

Each time we have needed to add someone to our policy or ask a question, you or Charlotte are available at the end of the phone with no call centres, and no waiting on hold.

We would have no hesitation in recommending you, and in fact, Jelf Clark Thomson will be our insurance provider of choice when we consult with our clients with regards to the myriad of issues surrounding their Fleets.

Thanks again and see you soon.

Piers Bambridge, DirectorPike & Bambridge
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